Skip to content
Discuss your training need
Foundational Communication & Soft Skills

Telephone & Virtual Communication

Build confidence and effectiveness in phone, video, and virtual meetings-focusing on clarity, presence, and engagement.

Professionals, people managers, client-facing teams, and leaders who need to communicate clearly, confidently, and effectively in real workplace situations.

Discuss this programme Explore related programmes

How this programme works

Participants learn how to communicate clearly without visual cues and manage conversations in remote or hybrid environments.

Expected outcomes

  • Improved clarity and confidence in calls and virtual meetings
  • Better control of pace, tone, and engagement
  • Stronger listening and response skills
  • More effective participation in remote discussions

What can be customised

  • Remote work and virtual meeting scenarios

Part of Communication & Soft Skills. Common business problems, audience and customisation context for this capability area are covered on the category page.

In this capability area

Also in Communication & Soft Skills.

Other programmes in this capability area.

Foundational

Professional Business Communication (Email, Chat & Calls)

Improve clarity, tone, and professionalism in written and verbal communication across emails, messaging platforms, and calls.

View programme
Core

Cross-Cultural Communication

Improve collaboration across cultures by understanding communication styles, expectations, and potential cultural blind spots.

View programme
Core

Business Communication Skills

Develop clear, structured, and purposeful communication for everyday workplace interactions across teams and functions.

View programme
Core

Conversational Skills & Fluency

Enhance everyday conversational confidence, fluency, and responsiveness in professional discussions and group settings.

View programme
Ready to discuss this programme?

Let's shape it around your team.

Tell us about your context and we'll advise on scope, sequencing and delivery for Telephone & Virtual Communication.

Discuss this programme
  • Delivered on-site, virtually or hybrid
  • Scope and duration adapted to your organisation
  • Can be combined with related programmes