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Advanced Sales & Customer Skills

Negotiation Skills

Build practical negotiation capability for commercial, service, and internal negotiations. Focuses on preparation, trade-offs, value creation, and balanced outcomes.

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How this programme works

Participants learn to prepare effectively, manage trade-offs, and reach balanced outcomes without positional conflict.

Expected outcomes

  • Structured negotiation preparation
  • Value-based trade-off management
  • Improved outcome confidence
  • Reduced adversarial negotiation behaviour

What can be customised

  • Experienced sales, commercial, and account roles

Part of Sales & Customer Skills. Common business problems, audience and customisation context for this capability area are covered on the category page.

In this capability area

Also in Sales & Customer Skills.

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Relationship Management Skills

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Foundational

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Core

Consultative Selling Skills

Build the ability to diagnose customer needs, frame value, and guide buying decisions through structured conversations. Focuses on questioning, listening, and solution alignment rather than scripted selling.

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Core

Handling Objections & Difficult Conversations

This program builds the capability to respond constructively to objections, resistance, and difficult customer or client conversations.

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Ready to discuss this programme?

Let's shape it around your team.

Tell us about your context and we'll advise on scope, sequencing and delivery for Negotiation Skills.

Discuss this programme
  • Delivered on-site, virtually or hybrid
  • Scope and duration adapted to your organisation
  • Can be combined with related programmes