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Core Workplace Behaviour

Conflict Management & Resolution

Develop the skills to handle disagreement, tension, and conflict constructively at work. Focuses on resolution, communication, and maintaining professional relationships under pressure.

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How this programme works

It focuses on practical frameworks for addressing disagreements, tension, and breakdowns in working relationships.

Expected outcomes

  • Confidence in addressing conflict early
  • Practical tools for resolution and dialogue
  • Reduced escalation and workplace tension
  • Improved collaboration and trust

What can be customised

  • Conflict types, escalation scenarios, stakeholder situations

Part of Workplace Behaviour. Common business problems, audience and customisation context for this capability area are covered on the category page.

In this capability area

Also in Workplace Behaviour.

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Tell us about your context and we'll advise on scope, sequencing and delivery for Conflict Management & Resolution.

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  • Delivered on-site, virtually or hybrid
  • Scope and duration adapted to your organisation
  • Can be combined with related programmes