Skip to content
Discuss your training need
Core Workplace Behaviour

Emotional Intelligence at Work

Develop awareness of emotions, behaviour, and impact in workplace interactions. Strengthens self-regulation, interpersonal effectiveness, and professional judgement at work.

Discuss this programme Explore related programmes

How this programme works

Participants learn to manage emotions constructively and respond effectively in challenging interactions.

Expected outcomes

  • Increased self-awareness and emotional control
  • Improved empathy and interpersonal judgement
  • Better handling of difficult conversations
  • Stronger working relationships

What can be customised

  • Role pressures, emotional triggers, real workplace situations

Part of Workplace Behaviour. Common business problems, audience and customisation context for this capability area are covered on the category page.

In this capability area

Also in Workplace Behaviour.

Other programmes in this capability area.

Foundational

Workplace Etiquette & Professional Behaviour

This program establishes clear standards of professional behaviour in everyday workplace interactions. It focuses on conduct, communication norms, accountability, and respect across roles and contexts.

View programme
Foundational

Diversity, Equity & Inclusion (DEI) Awareness

Build awareness of fairness, respect, and inclusion in day-to-day workplace behaviour. Addresses bias, assumptions, and inclusive conduct as part of professional standards.

View programme
Foundational

Workplace Sensitivity & Awareness

Build awareness of behaviour, language, and actions that impact others in the workplace. Supports respectful interactions and reduces conduct-related issues across teams.

View programme
Core

Managing Bias at Work

Increase awareness of conscious and unconscious bias and its impact on decisions and behaviour. Focuses on practical strategies to improve fairness and objectivity in workplace interactions.

View programme
Ready to discuss this programme?

Let's shape it around your team.

Tell us about your context and we'll advise on scope, sequencing and delivery for Emotional Intelligence at Work.

Discuss this programme
  • Delivered on-site, virtually or hybrid
  • Scope and duration adapted to your organisation
  • Can be combined with related programmes